Shea-Porter Continues Fight for Dover Call Center

Washington, DC – Yesterday, Congresswoman Carol Shea-Porter met with State Department officials to discuss the planned closing of the call center at the National Passport Information Center in Dover. Following the meeting, Shea-Porter sent a letter to Secretary of State Condoleezza Rice, requesting further information about the contract change.


The letter is below.


The Honorable Condoleezza Rice

Secretary of State

2201 C Street N.W.

Washington, D.C. 20520


Dear Madam Secretary:


I met with several officials from your Department this morning. I am concerned about the call center contract previously held by AT&T Government Solutions at the National Passport Information Center in Dover, NH. This contract was awarded to Peckham Industries on December 1, 2008. Unfortunately, I was not made aware of this contract award until December 1, 2008. The call center has been located in Dover, NH for twelve years and more than 300 employees will lose their jobs on February 27, 2009 due to this contract change.


As a result of the meeting this morning, I have several requests. It is my understanding that Peckham Industries provided the Department of State with three partnership proposals. I request a summary of the three proposals submitted by Peckham Industries. Please describe why the Peckham/Vangent proposal was selected. Specifically, please include the cost estimate. I also request the cost assessment for the AT&T contract. I would also like a copy of the State Department's contract with Peckham.


Thank you for your attention to this most important issue.




Carol Shea-Porter

Member of Congress