Concord, NH - The New Hampshire Department of Health and Human Services (DHHS) announces a change in District Office locations for Londonderry residents. Effective June 1, 2008 Salem District Office (DO) Family Service Specialists (FSS) and the New Hampshire Employment Program (NHEP) Team Members will begin processing all cases with a Londonderry address in Salem, instead of at the Manchester District Office.
For Londonderry residents served by DHHS this will mean a change in where you send your redetermination forms, report changes, send proof of changes, and go to or call when you need to talk about your case. You will also be assigned a new FSS. However, your benefits or eligibility for assistance will not change, and you will not need to fill out paperwork or get new cards for medical assistance, food stamps or cash assistance because of the new location.
The transfer of Londonderry from Manchester to Salem will help staff to better meet the needs of all DHHS clients by providing a more equitable distribution of resources. It will align caseloads at the Manchester DO with caseloads in the other DO's throughout the State. Manchester has been serving about 40 - 50 more cases per worker than any other DO. This change will reduce Manchester's caseload to about 423 per worker, while increasing Salem's caseload to about 400 per worker. The change should cause minimal disruption to clients, as the distance from Londonderry to the Manchester or Salem offices is approximately the same, 13 miles.
Anyone with questions about these changes can call 1-800-852-3345 ext. 4238.