Manchester - Mayor Frank Guinta announces Customer Service Month; asks public to participate in survey about city services

MANCHESTER (September 29, 2008) – Mayor Frank Guinta has announced that October 2008 will be “Customer Service Month” in Manchester. Throughout the month, the city will be collecting information on how city departments fare in terms of courtesy, efficiency and effectiveness in working with the public.

“Earlier this year, I formed a Customer Service Committee consisting of my office, department heads and representation from the Board of Mayor and Aldermen. From this group, it was determined that the city needed to get the public’s opinion regarding city services. Therefore, I am announcing that we will be asking the public for its thoughts, concerns and questions.”

The survey will be available for people to submit, starting at 8:00 a.m. on October 1, 2008, and will be available in two formats. First, it can be accessed online at the city’s Web site: . In addition, a paper survey will be available in all municipal offices, and can be submitted in ballot boxes throughout Manchester, including:

Manchester-Boston Regional Airport

City Hall Information Booth

City Clerk’s Office

Fire Department

Health Department

Highway Department

Manchester Library

MTA buses


Planning Department

Senior Services

Tax Collector’s Office (Auto Registration)

All surveys will be accepted until 5:00 p.m. on Friday, October 31, 2008.

Members of the committee include Jennie Angell (Information Systems); Jane Gile (Human Resources); Leon LaFreniere (Building Department); Joan Porter (Tax Office); and Peter Sullivan (Ward 3 Alderman).