NH DHHS Announces Pilot Transportation Project Aimed at Improving Access to Services in Concord

Concord, NH – The New Hampshire Department of Health and Human Services (DHHS) has launched a pilot project to assist people in accessing DHH Sservices in Concord. The transportation project is a three-month pilot program that returns a fixed public bus route to the DHHS Concord District Office.

“This idea came from staff at our Concord district office,” said DHHS Division of Family Assistance (DFA) Director Terry Smith. “DFA staff wanted to do something for our clients who are unable to get to us due to lack of transportation. I’ve seen first hand the difficulties some of our clients have getting to our office; there are no sidewalks, and it means they must walk on the side of the road.”

"We know there’s a need for affordable transportation during these difficult times and we want to be part of the solution to help people access the services they need," said Jim Sudak of Concord Area Transit (CAT). "We are now making two stops at the 40 Terrill Park Drive location as part of the CAT’s Industrial Park Drive route. The stops are scheduled for 10:55 AM and 1:00 PM, Monday through Friday. We’re trying this out on a temporary basis and will evaluate the project after ninety days to determine its viability."

“This is all about communities working in partnership,” said DHHS Commissioner Nicholas Toumpas. “Ralph Littlefield from the Community Action Agency in Concord, Jim Sudak from CAT, and Kit Morgan from the Department of Transportation, all worked enthusiastically with us at DHHS to expedite access to our services in the Concord area.”

The Concord District Office staff are working with clients to identify their transportation needs and inform them of this service. Appointments will be made to accommodate the CAT schedule for those who lack transportation. If the pilot proves successful, the idea would be to add this as a permanent stop to the CAT Industrial Park Drive route.

More information on CAT fixed route bus service and ticket locations can be found at: