NH DHHS Announces Pilot Project Aimed at Eliminating Paper Processes

Concord, NH – The New Hampshire Department of Health and Human Services (DHHS) is beginning the process of moving to a paperless system. DHHS’ Division of Family Assistance (DFA) will begin the first steps of implementing this vision with the launch of a pilot program called Electronic Document Filing. The pilot program will be launched in the Laconia District Office later this month.

Under this pilot project, people applying for assistance programs such as food stamps, Medicaid and Temporary Assistance to Needy Families (TANF) will have digital copies made of their paperwork instead of paper copies. “Electronic filing will allow all case related data to be centralized in a database,” said DFA Director Terry Smith, “instead of in a paper-filed system in a specific office. This means that workers anywhere in the State can help with that case. Access to the information remains secure and confidential but available much more quickly. All the new efficiencieswill save money in filing time and storage space.”

This project is helping DHHS look at some long-range goals to help adapt to the challenging times. "The Department is facing a dramatic increase in the numbers of people we serve. Food stamp caseloads are up by 36% over last year, and we are dealing with these increases with fewer staff,” said DHHS Commissioner Nicholas Toumpas. “Some economists believe we're recovering from the recession, but the recovery doesn't seem to be in jobs. We are in a situation where we must change in order to adapt. This paperless system project is one of the ways we are planning for the future.”

During pilot, all requests of mail-in documents will be directed to a centralized scanning facility temporarily located in Concord NH. All documents will be digitized and filed, then electronically routed to a Family Services Specialist within the Laconia District Office for action.