NH DHHS Announces Additional Assistance to Support MCM Open Enrollment

Concord, NH – The New Hampshire Department of Health and Human Services

(DHHS) is announcing additional assistance for Medicaid clients in the Open

Enrollment process of NH’s new Medicaid Care Management (MCM) Program. The

MCM Enrollment Call Center is now able to help clients find out which

Health Plan provider networks their Primary Care Provider is joining. Open

Enrollment is the time in which clients pick a Health Plan. Open

Enrollment began last month in preparation of the December 1 start date of


DHHS’ Provider Directory is being updated on a daily basis, but does not

list providers who are in the process of finalizing participation in the

MCM Health Plan provider networks – this is known as “credentialing.”

Providers in the credentialing process are listed on an “In-Process”

Provider List, which the Enrollment Center can now access to provide that

information to clients.

“We want to provide our Medicaid clients with as much support as possible

as they make informed decisions about their healthcare,” said Associate

Commissioner Mary Ann Cooney. “If they haven’t yet enrolled in a Health

Plan because they couldn’t find their provider, our Enrollment Call Center

staff is equipped with the most up-to-date information to help them with

that process.”

If a provider is not on the “In-Process” list, the Enrollment Call Center

will contact the provider to track which Health Plan the provider has

contracted with. If the provider has not contracted with a Health Plan,

Call Center staff will encourage the provider to start the process of

joining one or more of the Health Plan networks.

More than 34,000 Medicaid clients have enrolled in a Health Plan as of

October 23rd. “We continue to encourage our clients to choose their Health

Plan now,” said Division of Client Services Director Carol Sideris, “as

there are only a few weeks left before the auto assignment process will

begin. This is a process which selects a Health Plan for the client.”

For the DHHS Provider Directory visit:


Medicaid clients can pick their Health Plan today by calling