NH DHHS - NHCarePath Campaign Highlights DHHS’ “No Wrong Door” Approach

NHCarePath Campaign Highlights DHHS’ “No Wrong Door” Approach

to Receiving Health Care and Services

New Program Designed to Increase Access to and Efficient Delivery

of Community-Based Services

CONCORD, NH–While there are many paths available to living better in New

Hampshire communities, it can be hard for residents to know which path is

right for them. NHCarePath, which will make it easier for residents to

access community long-term supports and services, is designed to do just

that. On May 1, the New Hampshire Department of Health and Human Services

(DHHS) is launching a statewide outreach and education campaign to promote

the Department’s No Wrong Door System (NHCarePath) as the go-to system for

long-term care in our communities.

The outreach and education campaign seeks to inform residents about the “No

Wrong Door” approach to make it easier for citizens seeking long-term

supports and services to find the right path in their communities. The

statewide campaign will include information for customers, providers and

other community partners interested in NHCarePath; a series of print, radio

and television PSAs; and digital and social media outreach. DHHS is also

engaging community partners to share with them information about

NHCarePath, the “No Wrong Door” policy and the goals of the campaign.

The NHCarePath statewide outreach and education campaign will run from May

1, 2015, through June 30, 2016. NHCarePath is at the forefront of efforts

made by state and federal officials to streamline eligibility and access to

community long-term supports and services, including programs such as the

Balancing Incentive Program and the “No Wrong Door” single entry process.

About NHCarePath

There are many paths available in New Hampshire to help people of all ages

live better in their communities. NHCarePath was created to help people

find and follow the right path for them. Its name, and easily identifiable

logo, will appear on information describing LTSS, and as part of a

statewide outreach and education campaign to help ensure that those in need

of support are aware of all their options for home and community LTSS. For

more information on NHCarePath, visit www.nhcarepath.org.

About the Balancing Incentive Program (BIP)

The Balancing Incentive Program (BIP) is a part of a larger system change

effort within DHHS. The BIP award provides grant funds to rebalance

Medicaid spending between institutional and community long term supports

and services (LTSS). The goal of BIP is to provide persons with greater

access to home and community-based services and to reduce reliance on

institutional services. For an overview of BIP, visit


About No Wrong Door (NWD)

The vision for the No Wrong Door (NWD) single entry process is to improve

access to community LTSS by creating a standardized and streamlined

application and eligibility determination process. The NWD vision means

that regardless of where a person enters the system, they will receive the

same information and streamlined access to eligibility and enrollment