Concord, NH – The New Hampshire Department of Health and Human Services
(DHHS) is confirming the new Medicaid Care Management (MCM) Program
launched Sunday, December 1, 2013, as planned. There were no reported
incidents of concern, however, a team of State officials overseeing the
transition was prepared to assist with resolving any issues if they arose.
The team will be in place for the next several weeks to manage issues that
may arise as providers begin seeing MCM patients for scheduled
“I am pleased our first two full days of operation have gone smoothly,”
said DHHS Commissioner Nicholas Toumpas. “However, it is too soon to say
what might happen in the coming days, so I’ve asked our MCM implementation
team to remain in place, just in case. Our goal throughout this transition
is to do everything we can to ensure clients and providers a seamless
transition to the greatest extent possible. We will continue to work
toward a smooth transition for the 104,000 or so folks who have
transitioned to MCM.”
Tremendous planning and preparation led up to Sunday’s program launch
including comprehensive readiness review of each of the three Managed Care
Organizations (MCOs), Meridian Health Plan, New Hampshire Healthy Families
Health Plan, and Well Sense Health Plan. State officials and health plan
staff worked through the long Thanksgiving holiday weekend to start the
Medicaid recipients with scheduled appointments should keep their
appointments and will receive the care they need from their providers.
Beginning Sunday, providers were able to confirm the health plan selection
of their patients through the customary Xerox Enterprise MMIS portal where
they have traditionally confirmed Medicaid eligibility. The function is
enhanced to include both eligibility and health plan selection.
Medicaid recipients with questions about MCM can call Medicaid Client
Services at 1-800-852-3345 ext. 4344. Anyone else with questions can call
1-888-901-4999. Providers with questions can email their questions to:
firstname.lastname@example.org. It will be checked hourly with
questions being referred to appropriate staff for resolution.
Information about MCM and the Health Plans is available on the DHHS
website: www.dhhs.nh.gov .